Colton.com

INTERNET FAQ

CABLE FAQ

10 DIGIT DIALING

ONLINE TROUBLE TICKET
 

GENERAL INTERNET FAQ:
Complete list of our settings.
How do I setup a webpage?
How can I get my own http://www.myname.com?
How do I setup my e-mail?
How can I protect my kids online?
I received a virus warning in an e-mail, what is this?
How can I access my e-mail from a friends house, or work?
How can I add additional e-mail accounts?
How can I forward my e-mail to another account?
Can I use AOL?
Viruses?
Spyware?
Spam?
Popups?

DSL FAQ
How does DSL work?
What are these filters for?
What is NAT?
Can I run a server?
Can I use a brand-x DSL modem?
Can I do VPN?
Can users connect to me from the internet?
What is my real IP address?
It doesn't work, what now?
What can I do to test my connection speed?
Can I get a static IP Address?
Multiple machines on the internet?
Can I connect multiple computers to a single line?
Why do I only connect at xx speed?
Why does it take so long to log in?
Why do I get a username and password box after I just entered one and logged in?
Why do I get disconnected after xx minutes?


Complete list of our settings.

Primary Domain Name Server: 38.103.162.2
Secondary Domain Name Server: 205.238.26.97
News (NNTP) Server: news.colton.com
Mail (SMTP) Server: smtp.colton.com
Mail (POP3) Server: colton.com
World Wide Web Server: http://www.colton.com
Your Email address: username@colton.com
Your Web space URL: http://www.colton.com/~username


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How do I setup a webpage?

You get 5 megs of storage with your account. Your main page must be named index.htm. When you place it on our server in your public_html folder, anyone browsing to http://www.colton.com/~myname will see it.
You can use a FTP program to place files in your folder and keep your webpage up to date. We also support FrontPage 2000 Extensions.
For more on our web hosting services, please contact us at (503) 824-3211

 

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How can I get my own http://www.myname.com?

Coltontel can provide hosting for your own domain. Please contact us at (503) 824-3211 and inquire about virtual domain hosting.

 

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How do I setup my e-mail?

Please see go to http://www.colton.com/smtp.html

 

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How can I protect my kids online?

Check out these additional sites for further information.

http://www.netnanny.com

http://www.keepkidssafeonline.com
(The links to these websites are intended only as a reference to provide additional information and do not imply endorsement or support by Coltontel.)

 

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I received a virus warning in an e-mail, what is this?

Although there are thousands of viruses discovered each year, there are still some that only exist in the imaginations of the public and the press. If you receive an e-mail warning of a virus, check the comprehensive list of hoax viruses that do not exist at
http://www.symantec.com/avcenter/hoax.html
It is best to ignore the messages regarding these hoaxes, as passing them on only serves to further propagate them.
It is also wise to protect yourself and your equipment against actual viruses by installing some antivirus software.

 

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How can I access my e-mail from a friends house, or work?

Simply click on this link, and remember to bookmark it for future use.

(NOTE: Never pass any bank or personal information via e-mail, it is not a secure transport.)

 

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How can I add additional e-mail accounts?

Simply call us at (503) 824-3211. For a small fee we can add additional e-mail accounts.

 

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How can I forward my e-mail to another account?

Contact us directly and we can take care of this for you at (503) 824-3211.

 

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Can I use AOL?

Yes, AOL offers it's "bring-your-own-access" plan providing unlimited access to thousands of unique AOL features*, including access to the Internet, for individuals who already have an Internet connection or access through the work or school environment. Please see AOL's pricing for more information. (search BYOA on AOL.com)

 

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Viruses?

Coltontel strongly recommends AntiVirus software for your PC. New Viruses come out on a regular basis. Therefore you need to keep your antivirus current. Antivirus is typically sold as a program and a yearly subscription. This subscription allows you to get updates. AntiVirus without updates will have no effect on any new viruses. Symantec, McAfee, Trend Micro, Panda are just a few.
Free Antivirus for Personal Use is available from Avast.

(Coltontel has no affiliation with either of these companies.)

 

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Spyware?

Spyware is a relatively new kind of threat that common anti-virus applications do not yet cover. If you see new toolbars in your Internet Explorer that you didn't intentionally install, if your browser crashes, or if you browser start page has changed without your knowing, you most probably have spyware. But even if you don't see anything, you may be infected, because more and more spyware is emerging that is silently tracking your surfing behavior to create a marketing profile of you that will be sold to advertisement companies. Here are a couple of utilities to remove spyware:
Lavasoft's AdAware

Spybot's Search & Destroy

(Coltontel has no affiliation with either of these companies.)

 

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Spam?

Spam is unwanted unsolicited E-mail. The following article is a pretty good explanation and has some tips to avoid getting Spam. Coltontel does not send out any type of mailing lists or provide user information to anyone. We provide our DSPAM protection to all of our customers.

COLTONTEL uses something called DSPAM to fight SPAM for you. For more information on that please click here.

 

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Popups?

Popups can be eliminated with the use of a pop-up killer program. There are some great stand alone programs that will stop these pesky popups, but there also some free ones. Google Toolbar, Dogpile Toolbar and for a small free Stopzilla (which is a stand one) but also included a Spyware filter.

(Coltontel has no affiliation with either of these companies.)

 

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How does DSL work?

DSL (Digital Subscriber Line) use your existing phone wiring to transmit data by using the upper sound frequencies over the line. Filters are required to be installed on the phone lines that have telephones so that you don't hear the DSL and your phone call doesn't interfere with the phone call.
Please visit HowStuffWorks for a more detailed explanation.

 

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What are these filters for?

When DSL (ADSL) is provided over voice lines, all devices in the house except the DSL modem must be connected through filters. The filter protects the devices from high frequency noise. They are low-pass filters.

(Filters ARE required to keep your voice from interfering with your DSL service)

 

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What is NAT?

Network Address Translation. In a nutshell NAT takes your packets going out or in to and from the web and replaces your machines IP address (A Private IP Address) with the one provided by your ISP (A Public IP Address). The reason this is needed is due to the lack of space public IP address.
For more information please read this additional article: http://www.itp-journals.com/search/p1827.htm

 

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Can I run a server?

NO! This is in direct violation of our Internet Access Services Agreement. In order to keep costs down, we cannot allow servers on your DSL network.

 

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Can I use a brand-x DSL modem?

We support the ADSL 2+ ITU G.992.5 standard thus a G.992.5 compliant modem should work with our DSL service. We can support PPPoE (RFC 2516) or PPPoA (RFC 2364) standards.
Many people have asked specifically about the CISCO 675 modem which is offered by US WEST. The 675 is not a ADSL 2+ modem and it is not supported.

(Although Coltontel can provide you with the necessary account information needed we cannot support other vendors modems and are only providing this as an informational note.)
 

 

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Can I do VPN?

Although we do not maintain a list of working VPN client software, most VPN client software should work with your dsl modem and our service. In some cases you may need to have your modem set into a bridged mode and use a 3rd party DSL router.
 

 

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Can users connect to me from the internet?

Please check out this link to test the security of your PC connected to the internet https://grc.com/x/ne.dll?bh0bkyd2
Depending on the service you have users may be able to connect to you if you have file sharing unabled. As security step we recommend you do the following:
Windows 9x/ME operating systems are fairly easy to protect with only a few simple precautions. These measures are designed to protect your system from remote security issues and do not include day-to-day usage practices (such as don’t open attachments from people you don’t know.)
1) INTALL VIRUS PROTECTION. This cannot be emphasized enough.95% of all security related problems seen at Astalavista could have been avoided with virus protection.
2) Turn off File and Print Sharing. You can do this through the network control panel. It is simply a matter of un-checking 2 boxes. Almost all of the remote security issues with Windows 9x/ME revolve around File and Print Sharing. Windows 9x/ME are not server operating systems and should not be used as such.
a. If you MUST enable File and Print Sharing then:
i. Make sure all of your shares are password protect.
ii. Make sure the invisible “$” shares on the drives themselves are either removed or password protected.
iii. Never, under any circumstances, allow write privileges to your shares. If read only access in not good enough then you should be working with a file server, not sharing files from a desktop machine. Why shouldn’t you allow write access? Because once you do your system’s integrity is exposed to anyone who either has the password or who can crack the password, which is much easier than you may think. There are a number of worms going around which travel through file shares to which they can get easy access, all they need is write privileges.
3) Regularly check http://windowsupdate.microsoft.com
for operating system updates. You can install the Critical Update Notification to inform you when there are new updates, so you don’t have to worry about remembering.
4) Install all Outlook Security Patches http://office.microsoft.com/downloads/2000/Out2ksec.aspx
5)You may want to consider a personal firewall. However, personal firewalls can be somewhat complex and intrusive…and really their need is greater the more access you allow to your machine. For instance, if you enable File and Print Sharing the need for a personal firewall increases greatly.
6) Test your configuration: Scan yourself via the web ShieldsUp has a great security test for you to use.
A couple of links are below which include more thorough information and how-tos.

http://www.microsoft.com/technet/security/tools.asp
http://www.cert.org/tech_tips/win-resources.html

 

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What is my real IP address?

There are several links out there to show you your real IP address. Your IP address is dynamically assigned and can and will change at any time. Coltontel can provide a single static IP address for an additional charge.
To see your real public IP address please visit: http://ipchicken.com

If you are confused as to why your machine has 192.168.x.x for an IP, please see the FAQ on NAT.

 

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It doesn't work, what now?

It doesn't work, what now?
If your DSL/WAN LED is blinking please call us at (503) 824-3211

If your DSL/WAN LED is on solid but you are having problems please call our helpdesk @ (503) 824-3246 24/7

Blinking DSL/WAN LED typically is the result of a filter not installed in the correct location, The filters only go on your phones. The DSL modem needs to be UNFILTERED.

 

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What can I do to test my connection speed?

There are several places to go and run speed tests. We have one locally for testing @ http://colton.com/speed or http://speedtest.net
 

 

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Can I get a static IP Address?

Yes Coltontel can provide you with a single Static IP address for $10 per month. 
Please contact our Business Office @ (503) 824-3211

 

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Multiple machines on the internet?

Depending on which Modem you are using will determine the best way to do this. 
Typically a simple SOHO (Small Office Home Office) network switch is all you need. If the location of these additional computers is not close enough to provide a wired connection, wireless can be used. A Wireless Router or Access Point can then be used in addition to wireless network cards. Coltontel now provides all of these items to purchase locally.
 

 

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Can I connect multiple computers to a single line?

Yes, This is possible even with a dialup connection. Microsoft Windows 98, ME include this feature (Internet Connection Sharing). It requires network cards in each machine and a single modem/phone line.
There are 3rd party software packages to also do this such as http://wingate.deerfield.com/ this software is commonly referred to as a proxy server. There are also hardware solutions as well http://www.webramp.com is one such device. One thing to remember is this is shared dialup speeds which are greatly reduced when sharing a single line connection.

(This information is intended only as a reference to provide additional information and do not imply endorsement or support by Coltontel.)

 

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Why do I only connect at xx speed?

Several factors can contribute to your connection speed. Some of which include your phone line and distance to us, modem brand and computer. Many modems sold today are winmodems, these less expensive modems perform based on your Computers CPU speed. The easiest way to tell a winmodem apart from a standard modem is the phrase "FOR WINDOWS" or "REQUIRES XXX MHz CPU". V.90 is currently the 56K standard but not all V.90 modems perform the same. Currently Coltontel supports the V.90 standard.
http://www.56k.com/reports/winmodem.shtml

 

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Why does it take so long to log in?

Several factors can play a role in this problem. Line noise, modem type/brand and or your dialup settings. You may wish to look for the latest drivers and firmware for your modem to help resolve any issues caused by your modem. Most modem manufactures provide help pages and software downloads to resolve these types of issues.

 

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Why do I get a username and password box after I just entered one and logged in?

A common mistake is for people to check the option 'log into network' in your dialup networking. What is really happening here is your machine gets a connection is attempting to connect to the network which simply isn't there. It looks like the login box is coming up twice when in reality the first box is your DUN (Dial Up Networking) settings and the second is being generated from the log into network. Is this is on a laptop of dual-use machine. Simply hit cancel and continue on your Dial up session.

 

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Why do I get disconnected after xx minutes?

A common mistake is for people to check the option 'log into network' in your dialup networking. What is really happening here is your machine gets a connection is attempting to connect to the network which simply isn't there. It looks like the login box is coming up twice when in reality the first box is your DUN (Dial Up Networking) settings and the second is being generated from the log into network. Is this is on a laptop of dual-use machine. Simply hit cancel and continue on your Dial up session.

 

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